CarbonPure Industries was struggling with a high volume of customer queries and complaints. The lack of a structured system made it difficult to manage tickets and respond to customers in a timely manner.
By implementing Deskhero, CarbonPure was able to create a structured ticket management system. The platform's AI capabilities were used to analyze previous tickets and suggest replies, speeding up the response time.
The AI also categorized tickets using custom fields, making it easier to prioritize and assign them to the right team members. This led to a more efficient support process and improved customer satisfaction.
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, made it easier for the support team to find relevant information. This further reduced response times and improved the quality of support provided.
The platform's REST API allowed CarbonPure to integrate Deskhero with their existing systems, ensuring a seamless flow of information and further improving the efficiency of their support process.
How does Deskhero's AI speed up the response time?
Deskhero's AI speeds up the response time by analyzing previous tickets and suggesting replies. This allows the support team to respond to queries more quickly.
How does Deskhero's AI improve the quality of support provided?
Deskhero's AI improves the quality of support by making it easier to find relevant information. The comprehensive search bar, powered by OpenAI Embeddings, provides accurate search results, helping the support team provide more informed responses.
What is the benefit of Deskhero's REST API?
Deskhero's REST API allows you to integrate the platform with your existing systems, ensuring a seamless flow of information and improving the efficiency of your support process.
* This article provides an example of how a fictive company in the Coal Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.