Coastal Harvest Inc. deals with a high volume of customer inquiries regarding their aquaculture products and practices. To handle these efficiently, they employ Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data to suggest appropriate responses.
The AI-powered ticket management system has drastically reduced the company's response time. By suggesting responses based on patterns in past tickets, the support team can address customer queries more swiftly and accurately.
Coastal Harvest also uses Deskhero's AI capabilities to maintain its knowledge base. The AI can generate articles from various file formats and scrape data from the company's website. This feature allows the company to keep its knowledge base current and relevant.
Moreover, the AI-powered comprehensive search bar has simplified the process of finding relevant content. The AI enhances search results by analyzing structured data lists, custom fields, and user groups.
By leveraging Deskhero, Coastal Harvest Inc. has significantly improved its customer service efficiency, leading to increased customer satisfaction.
How does the AI suggest responses?
The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data to suggest appropriate responses.
How does the AI help maintain the knowledge base?
The AI can generate articles from various file formats and scrape data from the company's website. This allows the company to keep its knowledge base current and relevant.
How does the AI enhance search results?
The AI enhances search results by analyzing structured data lists, custom fields, and user groups.
* This article provides an example of how a fictive company in the Coastal Aquaculture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
