OceanBounty Aquaculture receives numerous inquiries daily from restaurants, retailers, and consumers about their products, farming practices, and sustainability efforts. To manage these queries effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
The AI-powered ticket management system has significantly improved the company's response time. It suggests responses based on patterns and commonalities in past tickets, allowing the support team to address customer queries more quickly and accurately.
OceanBounty also leverages Deskhero's AI capabilities to enhance its knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has made it easier for the company to keep its knowledge base updated and relevant.
Furthermore, the comprehensive search bar powered by AI has made it easier for the support team to find relevant content quickly. The AI enhances search results by analyzing the structured data lists, custom fields, and user groups.
With Deskhero, OceanBounty Aquaculture has been able to provide efficient and accurate customer support, enhancing customer satisfaction and loyalty.
How does the AI suggest responses?
The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
How does the AI enhance the knowledge base?
The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This keeps the knowledge base updated and relevant.
How does the AI enhance search results?
The AI enhances search results by analyzing the structured data lists, custom fields, and user groups.
* This article provides an example of how a fictive company in the Coastal Aquaculture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
