Harbor Freight Services deals with a multitude of customer queries daily. To manage these effectively, the company uses Deskhero's ticket management system. Deskhero's advanced AI capabilities aid in classifying and prioritizing these tickets, ensuring timely resolution of critical issues.
The company also leverages Deskhero's AI-powered knowledge base. The AI system sifts through previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content for customer queries. This feature has greatly reduced the time spent by customer support representatives on finding solutions.
Harbor Freight Services also benefits from Deskhero's AI-generated suggested replies. By utilizing OpenAI Embeddings, the platform provides suggested responses based on the context of the customer's query. This not only improves response time but also maintains consistency in the quality of responses.
Furthermore, the company uses Deskhero's comprehensive search bar, which is powered by AI. This feature enhances the search results by providing more relevant and detailed information, thereby aiding the support team in finding solutions more quickly.
In summary, Deskhero's advanced AI capabilities have helped Harbor Freight Services enhance their customer support productivity, improve response times, and increase customer satisfaction.
How does Deskhero's AI aid in ticket management?
Deskhero's AI aids in classifying and prioritizing tickets, ensuring timely resolution of critical issues.
How does the AI-powered knowledge base function?
The AI-powered knowledge base sifts through previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content for customer queries.
What are the advantages of AI-generated suggested replies?
AI-generated suggested replies not only improve response time but also maintain consistency in the quality of responses.
* This article provides an example of how a fictive company in the Coastal Shipping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.