Maritime Solutions Inc. handles a large volume of customer queries every day. To manage these effectively, the company uses Deskhero's ticket management system. Deskhero's advanced AI capabilities assist in sorting and prioritizing these tickets, ensuring that urgent and high-priority issues are addressed promptly.
The company also benefits from Deskhero's AI-powered knowledge base. The AI system analyzes previous tickets, knowledge base articles, uploaded documents, and scraped website data to provide relevant content for resolving customer queries. This feature has significantly reduced the research time for customer support representatives.
With Deskhero's AI capabilities, Maritime Solutions Inc. also benefits from AI-generated suggested replies. By using OpenAI Embeddings, the platform provides suggested responses based on the context of the customer's query. This has led to quicker response times and consistent quality in customer interactions.
Additionally, the company uses Deskhero's comprehensive search bar, which is enhanced by AI. This feature provides more relevant and detailed search results, helping the support team find solutions faster and more efficiently.
In conclusion, Deskhero's advanced AI capabilities have enabled Maritime Solutions Inc. to streamline their customer support services, improve response times, and boost customer satisfaction.
How does Deskhero's AI assist in ticket management?
Deskhero's AI assists in sorting and prioritizing tickets, ensuring that urgent and high-priority issues are addressed promptly.
How does the AI-powered knowledge base benefit the company?
The AI-powered knowledge base analyzes previous tickets, knowledge base articles, uploaded documents, and scraped website data to provide relevant content for resolving customer queries, reducing research time for customer support representatives.
What are the benefits of AI-generated suggested replies?
AI-generated suggested replies lead to quicker response times and consistent quality in customer interactions.
* This article provides an example of how a fictive company in the Coastal Shipping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
