GlossyGlass handles a large number of customer queries every day. They use Deskhero's ticket management system to manage these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, significantly reducing response time.
The company uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI capabilities of Deskhero enhance this process by predicting the urgency of tickets based on historical data, ensuring that urgent matters are attended to promptly.
GlossyGlass uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations. This not only saves time but also ensures that the information provided is accurate and up-to-date.
The company also benefits from Deskhero's website scraping feature. It allows them to gather relevant information from various sources, which is then used by the AI to enhance search results and reply suggestions.
Lastly, GlossyGlass uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved their workflow and made their operations more efficient.
How does Deskhero's AI capabilities reduce response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This significantly reduces the time spent by support agents in crafting responses, thereby reducing response time.
How does Deskhero's AI help in prioritizing tickets?
Deskhero's AI can predict the urgency of tickets based on historical data. This helps in prioritizing tickets and ensuring that urgent matters are attended to promptly.
How does Deskhero's AI enhance the accuracy of the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures that the information provided is accurate and up-to-date.
* This article provides an example of how a fictive company in the Coating and Decorating of Flat Glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
