GlassArt Decor receives numerous customer queries daily about their products, services, and technical issues. They use Deskhero's ticket management system to handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new tickets, reducing response time and improving customer satisfaction.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent matters are attended to promptly. The AI capabilities further enhance this process by predicting the urgency of tickets based on historical data.
GlassArt Decor uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations. This not only saves time but also ensures that the information provided is accurate and up-to-date.
The company has also benefited from Deskhero's website scraping feature. It allows them to gather relevant information from various sources, which is then used by the AI to enhance search results and reply suggestions.
Lastly, GlassArt Decor uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved their workflow and made their operations more efficient.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time spent by support agents in crafting responses, thereby improving response time.
How does Deskhero's AI help in categorizing and prioritizing tickets?
Deskhero's AI can predict the urgency of tickets based on historical data. This helps in categorizing and prioritizing tickets.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This ensures that the information provided is accurate and up-to-date.
* This article provides an example of how a fictive company in the Coating and Decorating of Flat Glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.