BeanBrew prides itself on its unique coffee blends, but this also means they receive many inquiries about their products. They needed a way to efficiently manage these inquiries and provide accurate information to their customers.
With Deskhero, BeanBrew was able to create a comprehensive knowledge base using their existing resources. They uploaded files like policies, manuals, and presentations, and Deskhero's AI capabilities used OpenAI Embeddings to generate knowledge base articles from these files.
The AI also enhances search results within the knowledge base, making it easier for both customer service representatives and customers to find the information they need. This has reduced the number of tickets and improved customer satisfaction.
Additionally, BeanBrew uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The platform automatically scrapes their website for new information and updates the knowledge base accordingly.
By using Deskhero, BeanBrew has been able to enhance their knowledge base and provide better support to their customers.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to generate knowledge base articles from uploaded files like policies, manuals, and presentations. It also enhances search results within the knowledge base, making it easier to find the information you need.
What is Deskhero's website scraping feature?
Deskhero's website scraping feature automatically scrapes your website for new information and updates the knowledge base accordingly. This keeps your knowledge base up-to-date without any manual effort.
Can Deskhero handle complex product inquiries?
Yes, Deskhero is designed to handle complex product inquiries. It can generate knowledge base articles from a variety of sources and enhance search results, making it easier to provide accurate information.
* This article provides an example of how a fictive company in the Coffee Shops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.