CuppaJoe has a large customer base that frequently contacts them with inquiries about their menu, operating hours, and special promotions. They were struggling to manage the high volume of tickets and respond in a timely manner. With Deskhero, they were able to automate ticket management and significantly reduce response times.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This allows the platform to find relevant content and generate suggested replies. As a result, CuppaJoe's customer service representatives can quickly provide accurate information without having to manually search through multiple sources.
The AI also enhances search results, making it easier for customer service representatives to find the information they need. This has reduced the time spent on each ticket and improved overall efficiency.
In addition, CuppaJoe uses Deskhero's custom fields and user groups features to categorize tickets and assign them to the appropriate team. This further streamlines the process and ensures that tickets are handled by the most qualified individuals.
By using Deskhero, CuppaJoe has been able to improve their customer service operations and provide a better experience for their customers.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other sources to generate suggested replies. This allows customer service representatives to quickly provide accurate information without having to manually search through multiple sources.
How does Deskhero help with ticket management?
Deskhero provides features like custom fields and user groups to categorize tickets and assign them to the appropriate team. This streamlines the process and ensures that tickets are handled by the most qualified individuals.
Can Deskhero handle a high volume of tickets?
Yes, Deskhero is designed to handle a high volume of tickets. It automates ticket management and uses AI to improve response times, making it an effective solution for businesses with a large customer base.
* This article provides an example of how a fictive company in the Coffee Shops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.