Enhancing Customer Support Efficiency with Deskhero's AI

Cold drawing of shaped-profile bars - ShapePro Metals *1

Enhancing Customer Support Efficiency with Deskhero's AI

ShapePro Metals has a comprehensive knowledge base consisting of policies, manuals, and presentations. By uploading these files to Deskhero, the AI capabilities generate embeddings from them. These embeddings are used to find relevant content, enhancing search results, and enabling the support team to access necessary information swiftly.

Deskhero's AI capabilities also leverage OpenAI Embeddings from previous tickets. This feature enables the support team to learn from past interactions, improve their responses, and anticipate customer queries, thereby reducing ticket resolution time.

Deskhero's AI can scrape data from ShapePro Metals' website, keeping the support team updated with the latest product information and company policies. This feature aids in providing accurate and current responses to customer queries.

With the AI's ability to generate suggested replies, ShapePro Metals can maintain consistency in their responses and reduce the workload of the support team. This feature also ensures a professional tone in all communications.

In summary, Deskhero's AI capabilities have enabled ShapePro Metals to enhance their customer support efficiency, reduce ticket resolution time, and improve customer satisfaction.


How does Deskhero's AI reduce ticket resolution time?
Deskhero's AI reduces ticket resolution time by leveraging OpenAI Embeddings from previous tickets and knowledge base articles to anticipate customer queries and prepare responses in advance. It also generates suggested replies, reducing the time taken to draft responses.

How does Deskhero's AI maintain consistency in responses?
Deskhero's AI maintains consistency in responses by generating suggested replies based on the company's knowledge base, previous tickets, and scraped website data. This feature ensures that all responses maintain a professional tone and are in line with the company's policies and product information.

How does Deskhero's AI provide accurate and current responses?
Deskhero's AI provides accurate and current responses by scraping data from the company's website. This feature keeps the support team updated with the latest product information and company policies.


* This article provides an example of how a fictive company in the Cold drawing of shaped-profile bars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.