ColdForm Innovations has a vast knowledge base, including manuals, policies, and presentations. With Deskhero, they can upload these files, and the AI capabilities will generate embeddings from them. These embeddings are used to find relevant content and enhance search results, making it easier for the support team to find necessary information quickly.
The AI capabilities of Deskhero also leverage OpenAI Embeddings from previous tickets. This feature allows the support team to learn from past interactions and improve their responses. It also helps in predicting customer queries and preparing responses in advance, thus reducing response time.
Deskhero's AI can scrape data from ColdForm Innovation's website. This feature is beneficial in keeping the support team updated with the latest product information and company policies. It also helps in providing accurate and up-to-date responses to customer queries.
With Deskhero's AI, ColdForm Innovations can generate suggested replies. This feature not only reduces the workload of the support team but also ensures consistency in responses. It also helps in maintaining a professional tone in all communications.
Overall, Deskhero's AI capabilities have helped ColdForm Innovations streamline their customer support process, improve response time, and increase customer satisfaction.
How does Deskhero's AI improve response time?
Deskhero's AI improves response time by leveraging OpenAI Embeddings from previous tickets and knowledge base articles to predict customer queries and prepare responses in advance. It also generates suggested replies, reducing the time taken to draft responses.
How does Deskhero's AI ensure consistency in responses?
Deskhero's AI ensures consistency in responses by generating suggested replies based on the company's knowledge base, previous tickets, and scraped website data. This feature ensures that all responses maintain a professional tone and are in line with the company's policies and product information.
How does Deskhero's AI help in providing accurate and up-to-date responses?
Deskhero's AI helps in providing accurate and up-to-date responses by scraping data from the company's website. This feature keeps the support team updated with the latest product information and company policies.
* This article provides an example of how a fictive company in the Cold drawing of shaped-profile bars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.