ColdTech Manufacturing receives hundreds of customer queries daily, ranging from product inquiries to technical issues. The company uses Deskhero's ticket management feature to organize these queries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response time.
The company also leverages Deskhero's AI to enhance its search results. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This feature has made it easier for the support team to find relevant information quickly and efficiently.
ColdTech Manufacturing has also benefited from Deskhero's website scraping feature. The AI scrapes data from their website and uses it to generate more accurate and relevant responses to customer queries. This has not only improved the quality of their customer service but also increased customer satisfaction.
Moreover, ColdTech Manufacturing uses Deskhero's custom fields and user groups features to categorize their customers and queries. This allows them to provide personalized and targeted support, further enhancing their customer service.
Overall, Deskhero's advanced AI capabilities have transformed ColdTech Manufacturing's customer support and helpdesk services, making them more efficient and effective.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new queries, significantly reducing the time it takes for the support team to respond.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which enhances the accuracy and relevance of search results.
How does Deskhero's website scraping feature improve customer service?
The AI scrapes data from the company's website and uses it to generate more accurate and relevant responses to customer queries, thereby improving the quality of customer service.
* This article provides an example of how a fictive company in the Cold Heading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
