PolarPress Solutions uses Deskhero's AI capabilities to analyze their knowledge base articles. The AI identifies outdated or irrelevant articles, helping the company keep their knowledge base up-to-date and relevant.
The company also uses Deskhero's AI to generate new knowledge base articles from word, powerpoint, and pdf files. This has significantly reduced the time and effort required to create new articles, allowing the support team to focus more on resolving customer queries.
PolarPress Solutions also leverages Deskhero's website scraping feature. The AI scrapes data from their website and uses it to update their knowledge base, ensuring that it always contains the most current and accurate information.
Moreover, the company uses Deskhero's comprehensive search bar and AI-enhanced search results to make it easier for their customers to find the information they need. This has not only improved their customer service but also reduced the number of support tickets they receive.
Overall, Deskhero's advanced AI capabilities have revolutionized PolarPress Solutions' knowledge base management, making it more efficient and effective.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI analyzes knowledge base articles to identify outdated or irrelevant ones. It also generates new articles from word, powerpoint, and pdf files, reducing the time and effort required to create new articles.
How does Deskhero's website scraping feature update the knowledge base?
The AI scrapes data from the company's website and uses it to update the knowledge base, ensuring that it always contains the most current and accurate information.
How does Deskhero's AI-enhanced search results improve customer service?
The AI-enhanced search results make it easier for customers to find the information they need, improving customer service and reducing the number of support tickets.
* This article provides an example of how a fictive company in the Cold Heading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.