AluColdRoll Inc. receives a high volume of customer queries each day. To manage these effectively, the company uses Deskhero's AI-powered ticket management system.
The AI uses OpenAI Embeddings from previous tickets to suggest replies to new queries. This significantly reduces the time taken to respond to tickets and ensures that the responses are consistent and accurate.
AluColdRoll Inc. also uses Deskhero's custom fields feature to categorize tickets based on various factors such as the type of query, the customer's location, and the product involved. This makes it easier for the support team to prioritize and handle tickets.
The company also uses Deskhero's kanban board to visualize the ticket workflow. This helps the team track the progress of each ticket and identify any bottlenecks in the process.
By using Deskhero's AI capabilities, AluColdRoll Inc. has been able to optimize their ticket management process, resulting in faster response times and improved customer satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What are Deskhero's custom fields?
Deskhero's custom fields allow companies to categorize tickets based on various factors. This makes it easier for the support team to prioritize and handle tickets.
What is Deskhero's kanban board?
Deskhero's kanban board is a visual tool that helps teams track the progress of each ticket. It can be used to identify bottlenecks in the ticket handling process.
* This article provides an example of how a fictive company in the Cold Rolling of Aluminum Strips industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.