RollingAluSolutions has a vast amount of technical documentation, including manuals, policies, and presentations. The company uses Deskhero's AI to generate knowledge base articles from these documents. This makes it easy for customers to find the information they need without having to contact the support team.
The AI uses OpenAI Embeddings to find relevant content from the uploaded files. This content is then structured into easy-to-read articles that are added to the knowledge base.
RollingAluSolutions also uses Deskhero's website scraping feature to add information from their website to the knowledge base. This ensures that all relevant information is available in one place.
Deskhero's AI also enhances the search functionality of the knowledge base. When customers search for information, the AI uses the embeddings to provide the most relevant results.
By using Deskhero's AI capabilities, RollingAluSolutions has been able to create a comprehensive and user-friendly knowledge base. This has reduced the workload of the support team and improved customer satisfaction.
How does Deskhero's AI create knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to find relevant content from uploaded files like manuals, policies, and presentations. This content is then structured into easy-to-read articles that are added to the knowledge base.
What is Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to add information from their website to the knowledge base. This ensures that all relevant information is available in one place.
How does Deskhero's AI enhance the search functionality of the knowledge base?
When customers search for information in the knowledge base, Deskhero's AI uses the embeddings to provide the most relevant results. This helps customers find the information they need quickly and accurately.
* This article provides an example of how a fictive company in the Cold Rolling of Aluminum Strips industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
