SteelFlex Industries receives a high volume of technical inquiries from clients regarding their products. Using Deskhero's ticket management system, these inquiries are efficiently categorized and assigned to the appropriate support team. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses, reducing the time taken to resolve each ticket.
The company also utilizes Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations. This automated process saves time and ensures that the most accurate information is readily available for both the support team and customers.
Deskhero's website scraping feature is used by SteelFlex to keep track of industry trends and competitor activities. The AI analyzes the scraped data and provides insightful reports, helping SteelFlex stay ahead in the competitive market.
Through the use of custom fields and user groups, SteelFlex is able to personalize the support experience for different clients. The AI capabilities of Deskhero enhance this by predicting the needs of different user groups based on historical data, leading to proactive support.
Finally, the comprehensive search bar powered by AI allows SteelFlex's support team to quickly find relevant information from the vast knowledge base, tickets, and scraped data. This results in faster resolution times and increased customer satisfaction.
How does Deskhero's AI capabilities improve ticket resolution times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new tickets. This reduces the time taken to find information and formulate responses, thereby improving resolution times.
How does Deskhero's AI assist in creating the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This automates the process of creating a comprehensive knowledge base.
How does Deskhero's AI enhance the search functionality?
The AI capabilities of Deskhero enhance the search functionality by using OpenAI Embeddings from previous tickets, knowledge base articles, and scraped data to provide more relevant search results.
* This article provides an example of how a fictive company in the Cold Rolling of Carbon Steel Strips industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.