CarbonCore Solutions deals with a wide range of customer queries, from product specifications to technical issues. With Deskhero's ticket management system, these queries are effectively sorted and directed to the right support team. The AI capabilities of Deskhero help in suggesting relevant responses based on previous tickets and knowledge base articles, thus accelerating the resolution process.
CarbonCore uses Deskhero's knowledge base feature to build an extensive database of information. The AI capabilities of Deskhero automatically generate articles from uploaded files such as policies, manuals, and presentations, saving time and ensuring the accuracy of information.
The company leverages Deskhero's website scraping feature to monitor industry developments and competitor activities. The AI analyzes the scraped data and provides insightful reports, enabling CarbonCore to maintain its competitive edge.
By utilizing custom fields and user groups, CarbonCore can tailor the support experience for different clients. Deskhero's AI enhances this by predicting the needs of different user groups based on historical data, leading to proactive support.
Lastly, Deskhero's AI-powered comprehensive search bar enables CarbonCore's support team to swiftly find relevant information from the vast knowledge base, tickets, and scraped data. This leads to quicker resolution times and improved customer satisfaction.
How does Deskhero's AI improve the efficiency of the ticket management system?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new tickets. This reduces the time taken to find information and formulate responses, thereby improving the efficiency of the ticket management system.
How does Deskhero's AI assist in building the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This automates the process of building a comprehensive knowledge base.
How does Deskhero's AI enhance the search functionality?
The AI capabilities of Deskhero enhance the search functionality by using OpenAI Embeddings from previous tickets, knowledge base articles, and scraped data to provide more relevant search results.
* This article provides an example of how a fictive company in the Cold Rolling of Carbon Steel Strips industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
