UltraSteel Ltd. receives a large number of customer queries every day. To manage these effectively, they use Deskhero's AI capabilities to generate suggested replies. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content, which is then used to generate suggested replies. This not only speeds up response times but also ensures that the replies are accurate and consistent.
The company also uses Deskhero's AI to enhance search results. Whenever a customer service representative searches for information to resolve a ticket, the AI uses OpenAI Embeddings to find the most relevant content. This ensures that the representative has all the necessary information to resolve the ticket quickly and accurately.
Deskhero's AI capabilities also extend to the creation of knowledge base articles. The AI can generate articles from Word, PowerPoint, or PDF files, making it easy for UltraSteel Ltd. to keep their knowledge base updated with the latest information. This not only benefits the customer service team but also the customers who use the knowledge base for self-service.
UltraSteel Ltd. also uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their website. This ensures that the knowledge base always contains the most current information, reducing the chances of providing outdated information to customers.
In conclusion, Deskhero's advanced AI capabilities have helped UltraSteel Ltd. to improve their customer support services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, and uploaded files. This enhances the search results, ensuring that the most relevant information is presented.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts information from your website and adds it to your knowledge base. This ensures that your knowledge base always contains the most current information.
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