SteelFlex Inc. receives a high volume of customer inquiries daily, ranging from product specifications to order status. Using Deskhero's advanced AI capabilities, the company can quickly generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies or manuals. This significantly reduces the time spent by customer service representatives on each ticket, allowing them to handle more queries in a day.
The company also uses Deskhero's AI capabilities to enhance search results. When a customer service representative searches for information to resolve a ticket, the AI uses OpenAI Embeddings to find the most relevant content. This ensures that the representative has all the necessary information at their fingertips, enabling them to provide accurate responses to customer queries.
Deskhero's AI capabilities also come into play when creating knowledge base articles. The AI can generate articles from Word, PowerPoint, or PDF files, making it easy for SteelFlex Inc. to keep their knowledge base up-to-date with the latest information. This not only benefits the customer service team but also the customers who use the knowledge base for self-service.
Furthermore, SteelFlex Inc. uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their website. This ensures that the knowledge base always contains the most current information, reducing the chances of providing outdated information to customers.
Overall, Deskhero's advanced AI capabilities have enabled SteelFlex Inc. to improve their customer support services, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, and uploaded files. This enhances the search results, ensuring that the most relevant information is presented.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts information from your website and adds it to your knowledge base. This ensures that your knowledge base always contains the most current information.
* This article provides an example of how a fictive company in the Cold Rolling of Pre-painted Steel Strips industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.