RecoverEase uses Deskhero's AI capabilities to manage its large volume of customer support tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest replies, reducing the time taken to respond to customer queries and improving the quality of responses.
With Deskhero's custom fields and structured data lists, RecoverEase can categorize and prioritize tickets based on their urgency and relevance. This helps them to manage their workflow more efficiently and ensure that high-priority issues are addressed promptly.
RecoverEase uses Deskhero's knowledge base feature to create a comprehensive repository of information related to their services. This includes articles generated from Word, PowerPoint, PDF files, and data scraped from their website. The AI-enhanced search bar makes it easy for customers to find the information they need, reducing the need for them to contact customer support.
Deskhero's REST API allows RecoverEase to integrate the platform with their existing systems. This provides them with a unified view of their customer interactions and enables them to deliver a more personalized service.
Finally, Deskhero's user groups feature allows RecoverEase to assign different roles and permissions to their team members. This ensures that only authorized personnel have access to sensitive customer data, thereby enhancing the security of their operations.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time taken to draft responses and improves the overall efficiency of the customer support team.
How does Deskhero ensure the security of customer data?
Deskhero's user groups feature allows you to assign different roles and permissions to your team members. This ensures that only authorized personnel have access to sensitive customer data.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems to create a unified customer support solution.
* This article provides an example of how a fictive company in the Collection Agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.