DebtResolve uses Deskhero's AI capabilities to manage its customer support tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest replies, reducing the time taken to respond to customer queries and improving the quality of responses.
Deskhero's custom email domains feature allows DebtResolve to maintain a professional image in their customer communications. It also helps them to manage their customer interactions more efficiently by keeping all support-related emails in one place.
With Deskhero's kanban board, DebtResolve can visualize their workflow and track the progress of each ticket. This helps them to identify bottlenecks and improve their process efficiency.
DebtResolve uses Deskhero's knowledge base feature to create a comprehensive repository of information related to their services. This includes articles generated from Word, PowerPoint, PDF files, and data scraped from their website. The AI-enhanced search bar makes it easy for customers to find the information they need, reducing the need for them to contact customer support.
Finally, Deskhero's REST API allows DebtResolve to integrate the platform with their existing systems. This provides them with a unified view of their customer interactions and enables them to deliver a more personalized service.
How does Deskhero's AI capabilities enhance the quality of customer support responses?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to suggest replies. This not only reduces the time taken to respond to customer queries but also improves the quality of responses by ensuring they are relevant and informative.
Can Deskhero help us to improve our process efficiency?
Yes, Deskhero's kanban board allows you to visualize your workflow and track the progress of each ticket. This can help you to identify bottlenecks and improve your process efficiency.
Can we use our own email domain with Deskhero?
Yes, Deskhero's custom email domains feature allows you to maintain a professional image in your customer communications and manage your customer interactions more efficiently.
* This article provides an example of how a fictive company in the Collection Agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.