GreenGlass Solutions receives a high volume of customer queries daily, which are managed through Deskhero's ticket management feature. However, the company has taken their ticket management process a step further by leveraging Deskhero's advanced AI capabilities.
With Deskhero's AI, when a new ticket comes in, the system automatically suggests potential responses based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This significantly reduces the time spent by customer service representatives in crafting responses, leading to quicker resolution times.
Additionally, Deskhero's AI enhances the search results within the platform. When customer service representatives search for specific information to assist customers, the AI-powered search provides the most relevant information quickly, further speeding up the response time.
Deskhero's REST API also allows GreenGlass Solutions to integrate the platform seamlessly with their existing systems. This centralizes all customer-related data, making it easier for the AI to pull relevant information when needed.
By using Deskhero's advanced AI capabilities, GreenGlass Solutions has been able to significantly improve their ticket management process, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest potential responses to incoming customer queries, leading to quicker resolution times.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to provide the most relevant information quickly when a search is conducted within the platform.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, centralizing all customer-related data.
* This article provides an example of how a fictive company in the Collection and Recovery of Glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.