GlassGatherers Inc. receives numerous customer queries daily regarding glass collection schedules, recycling processes, and other related services. The company uses Deskhero's ticket management feature to organize these queries effectively. However, the real game-changer is the platform's advanced AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals.
With this AI integration, when a new ticket comes in, Deskhero automatically suggests potential responses based on the information gathered from previous similar tickets and the company's knowledge base. This significantly reduces the time spent by customer service representatives in crafting responses, leading to quicker resolution times and improved customer satisfaction.
Furthermore, the AI capabilities of Deskhero enhance the search results within the platform. When customer service representatives search for specific information to assist customers, the AI-powered search provides the most relevant information quickly, further speeding up the response time.
Deskhero's REST API also allows GlassGatherers Inc. to integrate the platform seamlessly with their existing systems. This means that all customer-related data is centralized, making it easier for the AI to pull relevant information when needed.
Overall, the use of Deskhero's advanced AI capabilities has enabled GlassGatherers Inc. to provide more efficient and effective customer support, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest potential responses to incoming customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to provide the most relevant information quickly when a search is conducted within the platform.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, centralizing all customer-related data.
* This article provides an example of how a fictive company in the Collection and Recovery of Glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.