GlobalTech University, a leading institution offering a wide range of degree programs, receives thousands of queries from students daily. These range from course-related questions to administrative issues. To manage this volume efficiently, they turned to Deskhero's AI-powered helpdesk solution.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allows the system to generate suggested replies based on the most relevant content. As a result, GlobalTech University's support staff can respond to student queries more quickly and accurately.
The university also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all student queries are centralized, making it easier for the support team to track and resolve issues.
Furthermore, the AI-enhanced search bar provides students with instant access to relevant information from the knowledge base. This self-service feature has significantly reduced the number of basic queries directed to the support team, allowing them to focus on more complex issues.
Overall, Deskhero's AI capabilities have transformed GlobalTech University's student support services, improving efficiency and student satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets and relevant content. This allows support staff to respond to queries more quickly and accurately.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows for seamless integration with your existing systems, centralizing all queries and making it easier to track and resolve issues.
How does Deskhero's AI-enhanced search bar work?
Deskhero's AI-enhanced search bar provides instant access to relevant information from the knowledge base, reducing the number of basic queries directed to the support team.
* This article provides an example of how a fictive company in the College and University Degree Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
