FutureSkills Academy, a renowned institution offering specialized degree programs, faced challenges in managing their administrative queries. They turned to Deskhero's AI-powered helpdesk solution to streamline their processes.
Deskhero's structured data lists and custom email domains allowed the academy to organize their support system effectively. This resulted in quicker resolution of queries and improved overall efficiency.
The advanced AI capabilities of Deskhero played a crucial role in managing the high volume of queries. By leveraging OpenAI Embeddings from previous tickets and relevant content, the system could suggest replies, significantly reducing the response time.
Additionally, the AI-enhanced search bar enabled students to find answers to common queries instantly. This self-service feature not only improved student satisfaction but also reduced the workload of the administrative staff.
By integrating Deskhero with their existing systems via the REST API, FutureSkills Academy was able to centralize all administrative queries, further improving their efficiency.
How does Deskhero help in organizing the support system?
Deskhero's structured data lists and custom email domains allow you to organize your support system effectively, resulting in quicker resolution of queries and improved overall efficiency.
How does Deskhero's AI reduce response time?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and relevant content to generate suggested replies, significantly reducing the response time.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows for seamless integration with your existing systems, centralizing all queries and improving efficiency.
* This article provides an example of how a fictive company in the College and University Degree Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.