PalettePro, a company that develops software tools for color coordination, receives numerous support tickets daily. These tickets range from technical issues with the software to questions about color theory. To manage these tickets effectively, PalettePro uses Deskhero's advanced AI capabilities.
With Deskhero's AI, PalettePro can automatically categorize and prioritize tickets based on their content. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to understand the nature of each ticket and assign it to the appropriate category. This allows the support team to tackle tickets in a more organized and efficient manner.
The AI also generates suggested replies to tickets, speeding up the response time. For instance, if a user submits a ticket about a common software issue, the AI can suggest a reply based on previous responses to similar tickets. This not only saves time for the support team but also ensures that users receive quick, consistent responses.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information when dealing with more complex tickets. For example, if a user asks a detailed question about color theory, the AI can pull up related knowledge base articles and previous tickets to help the support team formulate an accurate response.
Finally, by integrating Deskhero with their existing systems via the REST API, PalettePro ensures a seamless workflow, further enhancing the efficiency of their ticket management process.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to understand the content of each ticket. It then assigns the ticket to the appropriate category and priority level based on this understanding.
How does Deskhero's AI generate suggested replies to tickets?
The AI uses the same OpenAI embeddings to generate suggested replies. It finds relevant content from previous tickets, knowledge base articles, and uploaded files, and sends this content through OpenAI's ChatGPT to generate a suggested reply.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with a variety of other systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Color Coordination Assistance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
