HueHelp, an online platform that provides color coordination advice for various industries, has an extensive knowledge base to support its users. However, managing this knowledge base and ensuring users can find the information they need can be challenging. To address this, HueHelp uses Deskhero's advanced AI capabilities.
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search functionality of HueHelp's knowledge base. When a user performs a search, the AI pulls up relevant content from a variety of sources, ensuring the user can find the information they need quickly and easily.
The AI also helps maintain the knowledge base by identifying gaps in the content. By analyzing previous tickets and user searches, the AI can identify topics that are not adequately covered in the knowledge base. HueHelp can then use this information to create new articles or update existing ones, ensuring the knowledge base remains comprehensive and up-to-date.
Furthermore, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows HueHelp to easily expand their knowledge base by uploading existing content, saving time and effort.
Finally, by integrating Deskhero with their existing systems via the REST API, HueHelp ensures a seamless workflow, further enhancing the efficiency of their knowledge base management.
How does Deskhero's AI enhance the search functionality of the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to pull up relevant content when a user performs a search. This ensures the user can find the information they need quickly and easily.
How does Deskhero's AI help maintain the knowledge base?
The AI analyzes previous tickets and user searches to identify gaps in the knowledge base content. This information can be used to create new articles or update existing ones, ensuring the knowledge base remains comprehensive and up-to-date.
Can Deskhero generate knowledge base articles from other file types?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This allows you to easily expand your knowledge base by uploading existing content.
* This article provides an example of how a fictive company in the Color Coordination Assistance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
