PicturePerfect Advertising receives a large volume of customer inquiries daily. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies, reducing the time taken to respond to customer queries.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This feature, combined with AI-enhanced search results, enables the support team to quickly find relevant information and resolve issues faster.
PicturePerfect Advertising has an extensive knowledge base, including manuals and policies uploaded as Word, PowerPoint, and PDF files. Deskhero's AI capabilities extract useful information from these files and use it to enhance the suggested replies and search results. This feature has significantly reduced the time spent by the support team on researching answers.
Deskhero's website scraping feature is used by PicturePerfect Advertising to keep their knowledge base up-to-date. The AI capabilities of Deskhero automatically update the knowledge base with the latest information from the company's website.
Finally, PicturePerfect Advertising uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their operations and improved the overall productivity of their support team.
How does Deskhero's AI capabilities improve the productivity of the support team?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies and enhance search results. This reduces the time taken to respond to customer queries and improves the productivity of the support team.
How does Deskhero's website scraping feature help PicturePerfect Advertising?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from the company's website. This keeps the knowledge base up-to-date and reduces the manual work required to maintain it.
Can PicturePerfect Advertising integrate Deskhero with their existing systems?
Yes, PicturePerfect Advertising can use Deskhero's REST API to integrate the platform with their existing systems. This integration streamlines their operations and improves the overall productivity of their support team.
* This article provides an example of how a fictive company in the Commercial and advertising photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.