FlashFrame Studios receives numerous queries daily regarding their services, pricing, and scheduling. They use Deskhero's ticket management system to handle these inquiries effectively. The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies, reducing the response time and improving customer satisfaction.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This feature, combined with AI-enhanced search results, helps the support team to quickly find relevant information and resolve issues faster.
FlashFrame Studios has a vast knowledge base, including manuals and policies uploaded as Word, PowerPoint, and PDF files. Deskhero's AI capabilities extract useful information from these files and use it to enhance the suggested replies and search results. This feature has significantly reduced the time spent by the support team on researching answers.
Deskhero's website scraping feature is used by FlashFrame Studios to keep their knowledge base up-to-date. The AI capabilities of Deskhero automatically update the knowledge base with the latest information from the company's website.
Finally, FlashFrame Studios uses Deskhero's REST API to integrate the platform with their existing systems. This integration has streamlined their operations and improved the overall efficiency of their support team.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies and enhance search results. This reduces the time spent on researching answers and improves the response time.
How does Deskhero's website scraping feature help FlashFrame Studios?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from the company's website. This keeps the knowledge base up-to-date and reduces the manual work required to maintain it.
Can FlashFrame Studios integrate Deskhero with their existing systems?
Yes, FlashFrame Studios can use Deskhero's REST API to integrate the platform with their existing systems. This integration streamlines their operations and improves the overall efficiency of their support team.
* This article provides an example of how a fictive company in the Commercial and advertising photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.