Downtown Office Leases deals with a high volume of support requests related to leasing inquiries, maintenance issues, and more. To manage these efficiently, the company uses Deskhero's ticket management feature, which is enhanced by its advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide suggested replies and enhance search results.
The AI's ability to analyze patterns in the data helps in predicting common issues and suggesting appropriate responses. This not only reduces the time spent on each ticket but also ensures consistency in the quality of support provided. Additionally, the AI can generate knowledge base articles from various file types, reducing the need for manual data entry.
Deskhero's AI also improves the search functionality, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex issues that require a deep dive into past tickets or documents.
Furthermore, the AI capabilities extend to the REST API, allowing Downtown Office Leases to integrate Deskhero with other systems. This integration centralizes all customer support data, leading to improved operational efficiency.
Overall, Deskhero's AI capabilities have revolutionized Downtown Office Leases' customer support, leading to faster response times, improved customer satisfaction, and more efficient operations.
How does Deskhero's AI improve the quality of support provided?
Deskhero's AI analyzes patterns in the data to predict common issues and suggest appropriate responses. This ensures consistency in the quality of support provided.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This reduces the need for manual data entry and ensures that the knowledge base is always up-to-date.
Can Deskhero's AI be integrated with other systems?
Yes, Deskhero's AI capabilities extend to the REST API, allowing for seamless integration with other systems. This centralizes all customer support data, leading to improved operational efficiency.
* This article provides an example of how a fictive company in the Commercial Condos/Units industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
