Managing multiple properties, Metro Condo Management receives a high volume of support requests ranging from maintenance issues to lease inquiries. The company uses Deskhero's ticket management feature to organize these requests efficiently. However, the real game-changer is Deskhero's advanced AI capabilities that use OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI system identifies patterns in the data, enabling it to predict common issues and suggest appropriate responses. This not only speeds up the response time but also ensures consistency in the quality of customer support. The AI can even generate knowledge base articles from word, powerpoint, pdf files, reducing the time spent on manual data entry.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex or uncommon issues that require a deep dive into past tickets or documents.
Moreover, the AI capabilities extend to the REST API, allowing Metro Condo Management to integrate Deskhero with other systems seamlessly. This integration further improves the efficiency of their operations by centralizing all customer support data.
Overall, Deskhero's AI capabilities have transformed Metro Condo Management's customer support, resulting in faster response times, improved customer satisfaction, and more efficient operations.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other data to predict common issues and suggest appropriate responses. This reduces the time spent on analyzing each ticket and formulating a response.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This reduces the time spent on manual data entry and ensures that the knowledge base is always up-to-date.
Can Deskhero's AI be integrated with other systems?
Yes, Deskhero's AI capabilities extend to the REST API, allowing for seamless integration with other systems. This centralizes all customer support data, improving the efficiency of operations.
* This article provides an example of how a fictive company in the Commercial Condos/Units industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.