AgriValue Fund deals with a wide range of queries related to agricultural investments. Using Deskhero's AI capabilities, they can quickly generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the response time and increased the accuracy of their helpdesk services.
The AI-powered search bar in Deskhero has greatly assisted AgriValue's helpdesk team. It uses OpenAI Embeddings to find relevant content from various data sources, enhancing the search results and making it easier for the team to find the information they need to assist customers.
Deskhero's AI capabilities also extend to its knowledge base. The platform can generate articles from Word, PowerPoint, PDF files, and even scrape data from AgriValue's website. This has made it easier for the helpdesk team to keep the knowledge base updated with the latest information.
By using custom fields and structured data lists, AgriValue has been able to categorize and prioritize customer queries more effectively. This has led to a more organized workflow and increased productivity within the helpdesk team.
Finally, AgriValue has found the REST API of Deskhero to be extremely useful. It allows them to integrate Deskhero with their other systems, creating a seamless workflow and further improving the efficiency of their helpdesk services.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from various data sources, enhancing the search results and making it easier to find the required information.
How does Deskhero integrate with other systems?
Deskhero provides a REST API that allows it to be integrated with other systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Commodity-Specific Investment Funds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.