GoldGlobe Investments receives numerous inquiries daily about gold investment opportunities, market trends, and fund performance. With Deskhero's advanced AI capabilities, they can quickly generate suggested replies from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This has drastically reduced the time taken to respond to customer queries and improved the overall customer experience.
The AI-powered search bar in Deskhero has been invaluable for GoldGlobe's customer support team. It uses OpenAI Embeddings to find relevant content from various data sources, enhancing the search results and making it easier for the team to find the information they need to assist customers.
Deskhero's AI capabilities also extend to its knowledge base. The platform can generate articles from Word, PowerPoint, PDF files, and even scrape data from GoldGlobe's website. This has made it easier for the customer support team to keep the knowledge base updated with the latest information.
Through the use of custom fields and structured data lists, GoldGlobe has been able to categorize and prioritize customer queries more effectively. This has led to a more organized workflow and increased productivity within the customer support team.
Finally, GoldGlobe has found the REST API of Deskhero to be extremely useful. It allows them to integrate Deskhero with their other systems, creating a seamless workflow and further improving the efficiency of their customer support.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from various data sources, enhancing the search results and making it easier to find the required information.
How does Deskhero integrate with other systems?
Deskhero provides a REST API that allows it to be integrated with other systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Commodity-Specific Investment Funds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.