TogetherStrong uses Deskhero's advanced AI capabilities to manage the high volume of support tickets they receive daily. The AI leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times and improving the overall efficiency of the support team.
The platform's knowledge base feature allows TogetherStrong to create a comprehensive repository of resources for families affected by addiction. The AI capabilities of Deskhero can generate articles from uploaded files like policies, manuals, and presentations, making it easier for the support team to share valuable information with the community.
With Deskhero's website scraping feature, TogetherStrong can gather and analyze data from various online sources related to addiction recovery. This data is used to enhance the knowledge base and provide more personalized support to the community members.
Deskhero's custom fields and user groups features allow TogetherStrong to categorize tickets based on specific criteria, such as the type of addiction or the stage of recovery. This helps the support team to prioritize tickets and provide more targeted assistance.
Finally, the REST API feature of Deskhero enables TogetherStrong to integrate the platform with their existing systems, ensuring a seamless flow of data and enhancing the overall operational efficiency.
How does the AI suggest replies to support tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This helps to speed up response times and improve the quality of support.
How does Deskhero's website scraping feature benefit TogetherStrong?
The website scraping feature allows TogetherStrong to gather and analyze data from various online sources related to addiction recovery. This data is used to enhance the knowledge base and provide more personalized support to the community members.
How does the REST API feature enhance operational efficiency?
The REST API feature allows TogetherStrong to integrate Deskhero with their existing systems, ensuring a seamless flow of data and enhancing the overall operational efficiency.
* This article provides an example of how a fictive company in the Community-based recovery support groups for families affected by addiction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.