HealingFamilies uses Deskhero's AI capabilities to manage the large number of support requests they receive. By leveraging OpenAI Embeddings from previous tickets, the AI suggests relevant replies, reducing response times and improving the quality of support.
The platform's knowledge base feature is utilized by HealingFamilies to create a comprehensive resource center for families dealing with addiction. The AI capabilities of Deskhero generate articles from uploaded files like policies, manuals, and presentations, providing an invaluable resource for the community.
Deskhero's website scraping feature enables HealingFamilies to gather data from various online sources related to addiction recovery. This data is used to enrich the knowledge base and provide more personalized support to the community members.
Using Deskhero's custom fields and user groups features, HealingFamilies categorizes tickets based on specific criteria, such as the type of addiction or the stage of recovery. This helps the support team to prioritize tickets and provide more targeted assistance.
Lastly, the REST API feature of Deskhero allows HealingFamilies to integrate the platform with their existing systems, ensuring a seamless flow of data and enhancing the overall operational efficiency.
How does the AI suggest replies to support tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This helps to speed up response times and improve the quality of support.
How does Deskhero's website scraping feature benefit HealingFamilies?
The website scraping feature allows HealingFamilies to gather and analyze data from various online sources related to addiction recovery. This data is used to enhance the knowledge base and provide more personalized support to the community members.
How does the REST API feature enhance operational efficiency?
The REST API feature allows HealingFamilies to integrate Deskhero with their existing systems, ensuring a seamless flow of data and enhancing the overall operational efficiency.
* This article provides an example of how a fictive company in the Community-based recovery support groups for families affected by addiction industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.