Kitty Care receives a variety of inquiries about grooming appointments, cat health, and grooming products. They use Deskhero's AI capabilities to handle these inquiries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content.
This content is then processed by OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are precise and beneficial to the customers. The AI also improves search results, allowing the helpdesk team to find pertinent information swiftly.
With Deskhero's custom fields feature, Kitty Care can sort tickets based on the nature of the inquiry, the cat's breed, or the grooming service. This aids in the effective prioritization and management of tickets.
Kitty Care uses Deskhero's kanban board to track the status of each ticket and ensure that all inquiries are addressed promptly. The board also aids in identifying any potential issues and improving the overall workflow.
Lastly, Kitty Care uses Deskhero's knowledge base feature to build a database of common questions and their answers. This serves as a guide for the helpdesk team and allows customers to find solutions to their problems independently.
How does Deskhero's AI assist in handling customer inquiries?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies, speeding up the response time and ensuring accuracy.
How does Deskhero aid in ticket management?
Deskhero allows you to sort tickets using custom fields. You can also track the status of each ticket using the kanban board, aiding in effective ticket management.
What is the function of the knowledge base feature?
The knowledge base serves as a database of common questions and their answers. It can be used as a guide by the helpdesk team and allows customers to find solutions independently.
* This article provides an example of how a fictive company in the Companion Animal Care & Training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
