Feathered Friends Aviary gets a multitude of queries daily about bird care, training schedules, and health concerns. They use Deskhero's advanced AI capabilities to manage these queries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content.
The AI then processes this content through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the response time and ensures that the responses are accurate and beneficial to the customers. The AI also enhances search results, enabling the support team to find relevant information promptly.
Deskhero's custom fields feature allows Feathered Friends Aviary to categorize tickets based on the type of query, the bird's species, or the training program. This facilitates efficient prioritization and management of tickets.
Using Deskhero's kanban board, the company can monitor the progress of each ticket and ensure that all queries are resolved in a timely manner. The board also helps in identifying bottlenecks and improving the overall workflow.
Finally, Feathered Friends Aviary uses Deskhero's knowledge base feature to create a repository of frequently asked questions and their answers. This not only serves as a reference for the support team but also allows customers to find answers to their queries independently.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. It then generates suggested replies, reducing the response time and improving accuracy.
How does Deskhero help in ticket management?
Deskhero allows you to categorize tickets using custom fields. You can also monitor the progress of each ticket using the kanban board, helping you manage tickets more effectively.
What is the purpose of the knowledge base feature?
The knowledge base serves as a repository of frequently asked questions and their answers. It can be used as a reference by the support team and allows customers to find answers independently.
* This article provides an example of how a fictive company in the Companion Animal Care & Training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.