InfoEdge receives a high volume of customer inquiries daily, ranging from course-related questions to technical issues. To manage these effectively, InfoEdge uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze past tickets and suggest replies, greatly reducing the time taken to resolve customer issues.
Deskhero's AI also helps InfoEdge in expanding its knowledge base. The platform can generate articles from various file types like Word, PowerPoint, and PDFs. This feature enables InfoEdge to build a rich knowledge base that customers can access for self-service, reducing the load on the support team.
InfoEdge uses Deskhero's website scraping feature to gather relevant data from the internet. The AI uses this information to enhance the search results, making it easier for customers to find the information they need.
The REST API provided by Deskhero allows InfoEdge to integrate the platform with other systems, ensuring a seamless customer support experience. This integration simplifies the support process and improves service delivery.
By leveraging Deskhero's advanced AI capabilities, InfoEdge has been able to significantly improve its customer support efficiency and deliver a superior customer experience.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI analyzes past tickets and suggests replies, greatly reducing the time taken to resolve customer issues.
How does Deskhero contribute to the expansion of the knowledge base?
Deskhero can generate knowledge base articles from various file types like Word, PowerPoint, and PDFs. This feature enables companies to build a rich knowledge base that customers can access for self-service.
How does Deskhero's website scraping feature enhance search results?
Deskhero's website scraping feature gathers relevant data from the internet. The AI uses this information to enhance the search results, making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Computer and information literacy training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
