TechTeach receives numerous queries daily from students who need help with course materials, software issues, and other related topics. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and suggest replies based on OpenAI embeddings, significantly reducing response times.
With Deskhero's AI, TechTeach can also generate knowledge base articles from various sources such as Word, PowerPoint, and PDF files. This feature allows the company to create a comprehensive and easily accessible knowledge base for students, reducing the number of repetitive queries.
Deskhero's website scraping feature is used by TechTeach to gather relevant information from various online resources. The AI then uses this data to enhance search results and provide more accurate and helpful responses to student inquiries.
The REST API provided by Deskhero allows TechTeach to integrate the platform with other systems used by the company. This integration further streamlines the customer support process and ensures a seamless experience for both the support team and the students.
Overall, Deskhero's advanced AI capabilities have enabled TechTeach to improve the efficiency and effectiveness of its customer support services, providing a better experience for its students.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and suggests replies based on OpenAI embeddings, which significantly reduces the time it takes to respond to inquiries.
How does Deskhero help in creating a knowledge base?
Deskhero can generate knowledge base articles from various sources such as Word, PowerPoint, and PDF files. This feature allows companies to create a comprehensive and easily accessible knowledge base.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature gathers relevant information from various online resources. The AI then uses this data to enhance search results and provide more accurate and helpful responses to inquiries.
* This article provides an example of how a fictive company in the Computer and information literacy training industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.