Rent-A-Rig uses Deskhero's ticket management system to handle the large volume of customer queries they receive daily. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
Deskhero's AI also enhances search results on the Rent-A-Rig website. By using OpenAI Embeddings from previous tickets and knowledge base articles, the AI provides the most relevant results, reducing the number of tickets created and improving customer self-service.
Rent-A-Rig uses the website scraping feature of Deskhero to keep their knowledge base updated. The AI scrapes data from relevant websites and generates new knowledge base articles, freeing up resources and ensuring the knowledge base is always current.
The custom email domains feature of Deskhero allows Rent-A-Rig to maintain a professional image in their communications. Along with user groups, it ensures that the right team handles the right issue, improving overall customer satisfaction.
Finally, Rent-A-Rig uses the REST API to integrate Deskhero with their existing systems. This seamless integration allows them to leverage the full potential of Deskhero without disrupting their current operations.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time spent by support staff on crafting responses.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from previous tickets and knowledge base articles to provide the most relevant results when customers search for solutions on the website.
How does Rent-A-Rig use Deskhero's website scraping feature?
Rent-A-Rig uses Deskhero's website scraping feature to scrape data from relevant websites and generate new knowledge base articles. This keeps their knowledge base updated and saves time and resources.
* This article provides an example of how a fictive company in the Computer Rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.