Compulease Inc uses Deskhero's ticket management system to handle the numerous customer queries they receive daily. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, greatly reducing the time taken to respond to customers.
Deskhero's AI also enhances search results on the Compulease website. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI provides the most relevant results, reducing the number of tickets created and improving customer self-service.
Compulease uses the website scraping feature of Deskhero to keep their knowledge base updated. The AI scrapes data from relevant websites and generates new knowledge base articles, freeing up resources and ensuring the knowledge base is always current.
The custom fields feature of Deskhero allows Compulease to capture specific information from customers, improving the quality of support provided. Along with user groups, it ensures that issues are handled by the appropriate team, enhancing customer satisfaction.
Lastly, Compulease uses the REST API to integrate Deskhero with their existing systems. This integration allows them to fully utilize Deskhero's capabilities without disrupting their existing operations.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time spent by support staff on crafting responses.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from previous tickets and knowledge base articles to provide the most relevant results when customers search for solutions on the website.
How does Compulease use Deskhero's website scraping feature?
Compulease uses Deskhero's website scraping feature to scrape data from relevant websites and generate new knowledge base articles. This keeps their knowledge base updated and saves time and resources.
* This article provides an example of how a fictive company in the Computer Rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.