NeuralNet Innovations maintains a vast knowledge base that includes research papers, manuals, presentations, and more. Managing this knowledge base was a challenge due to the variety of file formats and the sheer volume of information. Deskhero's ability to generate knowledge base articles from word, powerpoint, pdf files made this task much easier.
The advanced AI capabilities of Deskhero use OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to enhance search results. This feature makes it easier for NeuralNet's team and its customers to find relevant information in the knowledge base.
Deskhero's AI also generates suggested replies based on the content found in the knowledge base. This feature not only improves the efficiency of NeuralNet's customer support services but also ensures that the responses are accurate and informative.
The kanban board and tickets management features of Deskhero allow NeuralNet to track the progress of customer queries and ensure that they are resolved in a timely manner. This has significantly improved the company's customer satisfaction rates.
Overall, Deskhero's advanced AI capabilities have made NeuralNet's knowledge base more accessible and user-friendly, while also improving the efficiency of its customer support services.
How does Deskhero's AI enhance the usability of the knowledge base?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier to find relevant information in the knowledge base. It can also generate knowledge base articles from various file formats, improving the accessibility of the knowledge base.
Can Deskhero generate suggested replies based on the knowledge base?
Yes, Deskhero's AI can generate suggested replies based on the content found in the knowledge base. This ensures that the responses are accurate and informative.
How does Deskhero help in tracking customer queries?
Deskhero provides a kanban board and tickets management features that allow companies to track the progress of customer queries and ensure timely resolution.
* This article provides an example of how a fictive company in the Computer science-related research industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.