QuantumLeap Research receives a large volume of queries from researchers, students, and tech enthusiasts worldwide. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero, the company could automate this process, significantly reducing response times and improving customer satisfaction.
The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature enables the platform to find relevant content and generate suggested replies, making the process more efficient.
Deskhero's AI also enhances search results, allowing QuantumLeap's support team to find relevant information quickly. This feature is particularly useful when dealing with complex queries that require in-depth knowledge about the company's research.
The custom fields and structured data lists provided by Deskhero allow QuantumLeap to categorize and manage queries more effectively. This feature helps the company prioritize urgent issues and ensure that all queries are addressed in a timely manner.
Overall, Deskhero's advanced AI capabilities have transformed QuantumLeap's customer support services, making them more efficient and customer-friendly.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This feature reduces the time spent on crafting responses, thereby improving response times.
Can Deskhero handle complex queries?
Yes, Deskhero's comprehensive search bar and AI-enhanced search results allow the support team to find relevant information quickly, even for complex queries.
How does Deskhero help in managing queries?
Deskhero provides features like custom fields and structured data lists that enable effective categorization and management of queries. This helps in prioritizing urgent issues and ensuring timely resolution of all queries.
* This article provides an example of how a fictive company in the Computer science-related research industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.