BinaryBrains Ltd. deals with complex system design queries from clients worldwide. To manage these efficiently, they implemented Deskhero's ticket management system. The structured data lists and custom fields helped them categorize and prioritize tickets based on urgency and complexity.
Deskhero's AI capabilities played a crucial role in improving their response times. By using OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero suggested relevant replies to the support agents. This reduced the time spent on formulating responses and increased the overall efficiency of the helpdesk.
The knowledge base of BinaryBrains Ltd. was enriched by Deskhero's ability to generate articles from Word, PowerPoint, and PDF files. This, combined with the AI-enhanced search results, empowered clients to find solutions independently, reducing the number of tickets raised.
BinaryBrains Ltd. utilized Deskhero's custom email domains and user groups features to create a more organized and professional communication system. This improved their brand image and made internal collaboration more efficient.
By implementing Deskhero, BinaryBrains Ltd. has significantly improved their helpdesk services, providing faster and more accurate responses to their clients.
How does Deskhero help in categorizing and prioritizing tickets?
Deskhero provides structured data lists and custom fields that can be used to categorize and prioritize tickets based on various parameters like urgency and complexity.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This allows companies to easily create a comprehensive knowledge base from existing resources.
What are the benefits of Deskhero's custom email domains and user groups features?
Deskhero's custom email domains and user groups features allow companies to create a more organized and professional communication system. This can improve their brand image and make internal collaboration more efficient.
* This article provides an example of how a fictive company in the Computer System Design and Programming Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.