QuantumQubits Corp. handles a large volume of customer queries daily. To manage these effectively, they implemented Deskhero's ticket management system. The kanban board feature provided a visual representation of the workflow, enabling them to track the status of each ticket easily.
Deskhero's advanced AI capabilities greatly improved their response times. Using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero suggested relevant replies to the support agents. This not only reduced the time spent on drafting responses but also ensured the consistency and accuracy of the information provided.
QuantumQubits Corp. used Deskhero's website scraping feature to gather relevant information from their website and add it to the knowledge base. This, along with the AI-enhanced search results, allowed customers to find solutions on their own, reducing the workload on the support team.
By utilizing Deskhero's REST API, QuantumQubits Corp. integrated the platform with their existing systems. This ensured that the support team always had the most current information, leading to more accurate responses.
With Deskhero, QuantumQubits Corp. has significantly enhanced their customer support process, providing faster and more precise responses to their customers.
How does Deskhero's kanban board feature help in managing tickets?
Deskhero's kanban board feature provides a visual representation of the workflow. This allows companies to easily track the status of each ticket and manage their workflow more effectively.
How does Deskhero use website scraping to improve the knowledge base?
Deskhero's website scraping feature gathers relevant information from the company's website and adds it to the knowledge base. This enriches the knowledge base with up-to-date information, helping customers find solutions on their own.
How does Deskhero ensure the accuracy of the information provided by the support team?
Deskhero uses advanced AI capabilities to suggest replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This ensures the consistency and accuracy of the information provided by the support team.
* This article provides an example of how a fictive company in the Computer System Design and Programming Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.