Saw & Drill Services, a prominent player in the concrete sawing and drilling industry, struggled with managing their growing customer queries and support tickets. They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services, to streamline their processes.
Deskhero's features such as structured data lists, ticket management, custom fields and email domains, user groups, and kanban board allowed Saw & Drill Services to effectively organize their customer support processes.
The defining feature for Saw & Drill Services, however, was Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI was able to generate suggested replies and enhance search results. This significantly improved response times and the quality of customer interactions.
Moreover, the AI-enhanced search made it easier for the support team to find necessary information quickly. This not only improved their efficiency but also their ability to provide accurate and helpful responses to customers.
Overall, Deskhero's AI capabilities have greatly improved Saw & Drill Services' customer support, leading to higher customer satisfaction and more efficient operations.
How has Deskhero's AI capabilities improved Saw & Drill Services' customer support?
Deskhero's AI capabilities have significantly improved response times by generating suggested replies and enhancing search results. This has improved the quality of customer interactions and the efficiency of the support team.
What other features of Deskhero does Saw & Drill Services use?
Saw & Drill Services also uses Deskhero's structured data lists, ticket management, custom fields and email domains, user groups, and kanban board features.
Has Deskhero improved Saw & Drill Services' operations?
Yes, by streamlining their customer support and helpdesk services, Deskhero has improved Saw & Drill Services' operations and led to higher customer satisfaction.
* This article provides an example of how a fictive company in the Concrete Sawing and Drilling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
