MilkyWay Condensed, a leading condensed milk producer, was struggling with managing their increasing customer queries and complaints. They needed a solution that could not only manage their tickets effectively but also provide quick and accurate responses to their customers.
With Deskhero, MilkyWay Condensed was able to implement a comprehensive ticket management system. The platform's AI capabilities allowed them to generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
Deskhero's AI also enhanced the search results, making it easier for the customer support team to find relevant content quickly. This significantly reduced the time taken to respond to customer queries, improving customer satisfaction.
The custom fields feature allowed MilkyWay Condensed to categorize and prioritize tickets based on their urgency and type. This helped in efficient allocation of resources and faster resolution of issues.
Moreover, the REST API provided seamless integration with MilkyWay Condensed's existing systems, making the transition smooth and hassle-free.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to enhance search results, making it easier to find relevant content quickly.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Condensed Milk industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
