CreamyDelight, a renowned condensed milk manufacturer, was looking for a solution to improve their knowledge base and provide better customer support. They had a vast amount of information in the form of word, powerpoint, pdf files, and website data, but they were unable to utilize it effectively.
With Deskhero, CreamyDelight was able to generate knowledge base articles from their existing files and website data. The platform's AI capabilities allowed them to find relevant content and create comprehensive articles that could be used to answer customer queries.
Deskhero's AI also enhanced the search results, making it easier for the customer support team to find relevant articles quickly. This significantly reduced the time taken to respond to customer queries, improving customer satisfaction.
The user groups feature allowed CreamyDelight to assign specific roles and responsibilities to their team members, ensuring efficient management of the knowledge base.
Moreover, the custom email domains feature allowed CreamyDelight to maintain their brand identity while providing customer support.
How does Deskhero generate knowledge base articles?
Deskhero uses advanced AI capabilities to generate knowledge base articles from word, powerpoint, pdf files, and website data. The AI finds relevant content and creates comprehensive articles.
How does Deskhero enhance search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier to find relevant articles quickly.
Can we maintain our brand identity while using Deskhero?
Yes, Deskhero provides a custom email domains feature that allows you to maintain your brand identity while providing customer support.
* This article provides an example of how a fictive company in the Condensed Milk industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
