EventSphere's helpdesk team receives numerous inquiries daily from exhibitors and visitors. Managing these inquiries was a daunting task until they implemented Deskhero. With Deskhero's ticket management system, EventSphere can now efficiently handle all inquiries, ensuring every customer query is addressed promptly.
Deskhero's AI capabilities have been a game-changer for EventSphere. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has not only reduced the time taken to respond to queries but also improved the quality of responses.
The AI also enhances search results, making it easier for the helpdesk team to find relevant information quickly. This has further improved the efficiency of the helpdesk team, allowing them to handle more queries in less time.
EventSphere also uses Deskhero's custom fields and user groups to categorize inquiries and assign them to the appropriate teams. This has streamlined the workflow and improved the overall efficiency of their helpdesk services.
In summary, Deskhero's advanced AI capabilities have revolutionized EventSphere's helpdesk services, resulting in improved customer satisfaction and a more efficient helpdesk team.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps in providing accurate and relevant responses to customer queries.
How does Deskhero help in managing inquiries?
Deskhero's ticket management system allows you to efficiently handle all inquiries. You can also use custom fields and user groups to categorize inquiries and assign them to the appropriate teams.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to enhance search results, making it easier for the helpdesk team to find relevant information quickly. This results in faster resolution of queries.
* This article provides an example of how a fictive company in the Operating of Conference and Exhibition Centres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
