ExpoMax receives hundreds of inquiries daily from exhibitors and attendees about event schedules, venue facilities, ticketing, and more. Managing these inquiries was a challenge until they implemented Deskhero. With Deskhero's ticket management system, ExpoMax can now efficiently handle all inquiries, ensuring no customer query goes unanswered.
The AI capabilities of Deskhero have been instrumental in improving the response time of ExpoMax's support team. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has reduced the time taken to respond to queries and improved customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This has further improved the efficiency of the support team, allowing them to handle more queries in less time.
ExpoMax also uses Deskhero's custom fields and user groups features to categorize inquiries and assign them to the appropriate teams. This has streamlined the workflow and improved the overall efficiency of their customer support services.
Overall, Deskhero's advanced AI capabilities have transformed ExpoMax's customer support services, resulting in happier customers and a more efficient support team.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This reduces the time taken to formulate responses, thereby improving response time.
How does Deskhero help in managing inquiries?
Deskhero's ticket management system allows you to efficiently handle all inquiries. You can also use custom fields and user groups to categorize inquiries and assign them to the appropriate teams.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to enhance search results, making it easier for the support team to find relevant information quickly.
* This article provides an example of how a fictive company in the Operating of Conference and Exhibition Centres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.